Frequently Asked Questions (FAQ)
Comprasfelizes.com
1. What is Comprasfelizes.com?
Comprasfelizes.com is an online store offering a curated selection of quality products at competitive prices, delivered directly to your door with a smooth and secure shopping experience.
2. Do you ship internationally?
Yes, we ship to multiple countries. Shipping availability and delivery times may vary depending on your location. Shipping details are shown at checkout.
3. How long does delivery take?
Delivery times depend on the destination and product:
- Europe: typically 5–12 business days
- Other regions: 7–20 business days
Please note that delivery times are estimates and may vary due to customs or courier delays.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use this number to track your package online at any time.
5. What payment methods do you accept?
We accept secure online payments including:
- Credit & Debit Cards
- Other supported payment methods
All payments are processed through encrypted and secure systems.
6. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact our support team as soon as possible.
7. What is your return and refund policy?
You can request a return within 14 days of receiving your order, in accordance with EU consumer laws.
Items must be unused and in original packaging. Refunds are processed after inspection.
For full details, please visit our Returns & Refund Policy page.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.
9. Is my personal information safe?
Yes. We take your privacy seriously and protect your data using secure technologies. Your personal information is handled according to our Privacy Policy and GDPR regulations.
10. How can I contact customer support?
You can reach us anytime by email:
📧 comprasfelizes.store@gmail.com
Our support team will respond as quickly as possible, usually within 24–48 business hours.