Return Policy

Comprasfelizes.com

 

1. Returns Eligibility

We want you to be satisfied with your purchase. In accordance with EU consumer protection laws, you have the right to return eligible products within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be in original packaging
  • Proof of purchase (order number) is required

Certain items may be non-returnable for hygiene or safety reasons.

2. How to Start a Return

To request a return, please contact us at:

📧 comprasfelizes.store@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Our support team will guide you through the return process.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost return shipments

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection
  • Approved refunds will be processed to your original payment method
  • Refunds are typically completed within 7–14 business days

Shipping fees are non-refundable unless required by law.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue and packaging

We will arrange a replacement or full refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider
  • Contact your credit card company
  • If still unresolved, contact us at comprasfelizes.store@gmail.com

7. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

8. Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped.
Please contact us as soon as possible after placing your order.

9. Non-Returnable Items

Some items may not be eligible for return, including:

  • Personal care or hygiene items (if opened)
  • Items marked as final sale
  • Gift cards

10. Contact Information

For return or refund questions, contact us:

📧 Email: comprasfelizes.store@gmail.com
🌐 Website: https://comprasfelizes.com